Centres de contacts Genesys cloud

BROCHURE : NXO CONTACT CENTER POWERED BY GENESYS CLOUD couverture

NXO contact center powered by Genesys Cloud, permet aux entreprises de disposer d’une solution de relation client omnicanale dans le cloud, tout en bénéficiant d’une expertise de proximité dans l’intégration de centres de contacts et la fourniture de services opérateur.

NXO contact center powered by Genesys Cloud est la solution qui vous permet d’aller à la rencontre de vos clients au point exact de leur parcours.

La plateforme de centre de contact Genesys Cloud, précédemment appelée PureCloud, donne les moyens à votre entreprise de fournir un service client de tout premier ordre.

L’offre de NXO répond à vos défis et propose une offre de services adaptée à vos besoins.

Téléchargez la brochure

Téléchargez le document

Découvrez aussi

AVIS D’EXPERT : 5 USAGES DE L’IA DANS LA RELATION CLIENT

L’Intelligence Artificielle (ou l’IA), tout le monde en parle, tout le monde en veut, mais quelles sont les applications réelles de ces technologies ?

Découvrir l’offre

LE JOURNEY MAPPING POUR OPTIMISER L’EXPÉRIENCE CLIENT

Ebook de Genesys et NXO sur l’approche « outside-in » du mapping des parcours pour procurer une expérience client irréprochable

Découvrir l’offre

CONSOLIDER LES CENTRES DE CONTACTS GRACE AU CLOUD

Relation client : comment consolider son infrastructure pour apporter un service client fluide et performant grâce au Cloud ?

Découvrir l’offre

Cookie	Durée	Description
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsent	1 year	Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
JSESSIONID	session	The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Durée	Description
__cf_bm	30 minutes	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
bcookie	2 years	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
bscookie	2 years	LinkedIn sets this cookie to store performed actions on the website.
lang	session	LinkedIn sets this cookie to remember a user's language setting.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
UserMatchHistory	1 month	LinkedIn sets this cookie for LinkedIn Ads ID syncing.

Cookie	Durée	Description
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_01CQSTSNYF	2 years	This cookie is installed by Google Analytics.
_gat_gtag_UA_92794824_2	1 minute	Set by Google to distinguish users.
_gat_UA-92794824-2	1 minute	A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
_gcl_au	3 months	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
ln_or	1 day	Linkedin sets this cookie to registers statistical data on users' behaviour on the website for internal analytics.
pardot	past	The pardot cookie is set while the visitor is logged in as a Pardot user. The cookie indicates an active session and is not used for tracking.

Cookie	Durée	Description
DEVICE_INFO	5 months 27 days	YouTube: Utilisé pour suivre l'interaction de l'utilisateur avec le contenu intégré.
IDE	1 year 24 days	Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
lpv983551	30 minutes	Ce cookie empêche le suivi de chaque rechargement en tant que vue de page.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
visitor_id983551	1 year	Le cookie visiteur inclut un identifiant unique de visiteur et l'identifiant unique de notre unité commerciale.
visitor_id983551-hash	1 year	Ce cookie est une mesure de sécurité qui empêche un utilisateur malveillant de se faire passer pour un visiteur et d’accéder aux informations du prospect correspondant.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt.innertube::nextId	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.

Cookie	Durée	Description
AnalyticsSyncHistory	1 month	No description
li_gc	2 years	No description
SGPBShowingLimitationPage65978	session	No description
SGPBShowingLimitationPage68398	session	No description

BROCHURE : NXO CONTACT CENTER POWERED BY GENESYS CLOUD

Découvrez aussi

AVIS D’EXPERT : 5 USAGES DE L’IA DANS LA RELATION CLIENT

LE JOURNEY MAPPING POUR OPTIMISER L’EXPÉRIENCE CLIENT

CONSOLIDER LES CENTRES DE CONTACTS GRACE AU CLOUD